Prepare an AI voicemail assistant for your business

Decide what you want the call to accomplish

A customer calls while you are with someone else. The useful outcome may be simple: acknowledge the request, collect a callback number and pass a clear message to the right person. Start there before adding booking or other actions.

Ariy can discuss a setup around that need. Phone routing, supported actions and activation are confirmed and tested with you; this guide helps prepare the brief.

Choose what “your voice” means

A business-branded assistant uses your name, tone and terminology. A recorded greeting uses an approved audio recording in a supported flow. A synthetic owner voice is a separate implementation question requiring confirmed provider support and appropriate consent. None of these should imply that the actual owner is speaking live.

• Business tone and wording: prepare the written brand-voice brief.
• Recorded greeting: ask for the confirmed recording and delivery requirements.
• Synthetic owner voice: discuss feasibility and consent before preparing a recording package.

Prepare the call-handling brief

• When calls should reach the assistant: after hours, no answer or another agreed rule.
• Current business number and carrier; the routing method is confirmed during setup.
• Opening hours, services and facts it may give callers.
• Message fields: name, callback number, reason and preferred callback time.
• Who receives the message and what response time you can realistically offer.
• The fallback if routing, answering or message delivery fails.

Start with a clear greeting

An illustrative starting point: “Thanks for calling [business]. I’m the business’s AI assistant. I can take a message for the team. What can I help pass along?”

If you want audio included, record in a quiet room with one speaker and no background music. Wait for the confirmed voice route before choosing a duration or file format. Send recordings only through the agreed private submission route.

Test before using it for real calls

1. Test the intended routing with an agreed test caller.
2. Check that names and callback numbers are captured correctly.
3. Try silence, an unclear request and a request that needs a person.
4. Confirm message delivery and the fallback path.
5. Approve the verified scope before activating customer calls.

Keep going

• Write a business knowledge and brand-voice brief
• Prepare your business information for Nia
• Get help with an Ariy setup or problem