Answer the first question
Give customers a useful response instead of making them wait for someone to become available.
Front Desk · with Nia
Give every customer somewhere useful to start.
Front Desk is where Nia meets a customer first. She can answer the question, capture the useful details, and pass the next step forward without making the customer repeat themselves.
Nia guides setup in the conversation.
50 website conversations each month, free. No website purchase required.
Front Desk
Nia · customer-facingWebsite conversation
New visitor
Nia
Active now
Can someone help me figure out which setup would work for our clinic?
Nia
Absolutely. Are you mainly trying to handle customer questions, bookings, or follow-up?Mostly questions and booking requests. We lose track of people after hours.
Nia captured
Handled byNiaIntent
Front Desk + booking
Need
After-hours coverage
Status
Qualified
Next step
Continue as a qualified opportunity
Next ownerRemyFromNiaNia passes the customer need and conversation context forward.
ToRemyAriy Front Desk · product interface shown with illustrative customer data.
More than a chat bubble.
The conversation can actually move the business forward.
Understand what they need
Capture intent and the details that matter while the customer is already talking.
Create the next step
A useful conversation can move into follow-up, a configured booking, Pipeline, Remy, or a person.
Keep the handoff intact
The next owner can see what already happened instead of making the customer repeat it.
When you cannot answer right away.
After hours should not automatically mean tomorrow.
Front Desk is built for the moments that usually become a voicemail, an unanswered form, or a customer who moves on. Nia can keep the first part of the conversation moving and leave the business with something useful to act on.
A simple difference
Question received → Nia captures the need → the next owner already has the context.
The customer experiences one conversation. The business gets a useful next step instead of another loose end.
Nia through AI assistants
A front desk their AI assistant can reach.
Extend your Front Desk beyond the chat bubble. Through a configured connection, a compatible AI assistant can find your public business information, bring a customer question to Nia and help the customer take the next permitted step.
Your public information, within reach
Make approved services, service areas, hours and FAQs available to the customer’s assistant.
Questions that become useful enquiries
Let the assistant ask Nia, pass along the customer’s request and contact details, or ask for a person to follow up.
A permitted next step
Check availability or book an ordinary appointment only where the calendar connection, appointment rules and permissions allow it. Otherwise, request an appointment or a human handoff.
You choose the public information and actions exposed through the connection. Private customer history, internal records and owner controls stay outside this public access.
Compatible assistants connect through MCP. We confirm the specific client and supported actions as part of implementation.
Read the assistant connection guideWe’ll discuss supported assistants, the connection, enabled actions and usage terms with you by email or phone.
What you get
Start with a useful front desk.
A website Front Desk with approved business knowledge, conversation history, simple configured booking and a clear handoff path.
- 50 website conversations each month at CA$0, with answers grounded in your approved information.
- Enquiry details captured in the conversation, without making every visitor fill out a form.
- One connected Google Calendar, one host and one appointment type after configuration and verification. Booking in the conversation is included, not charged separately.
- Conversation context and a clear handoff when the next step belongs with a person or Remy.
Set up around your business.
- 01Start in Nia chat. Share your business, the help you need and the rules she should use; the conversation carries the brief forward.
- 02Install the widget on your supported existing website; connect Google Calendar when booking is needed. No Ariy website purchase is required.
- 03Verify answers, permissions, usage limits and booking recovery before enabling customer conversations.
Scope and control
- One business and website. Voice, SMS and advanced scheduling are separate add-ons, with implementation scoped to your business.
- Nia only confirms a booking after the calendar provider confirms it; a request is not a reservation.
- Microsoft Calendar and self-serve appointment changes are not included in the current booking scope.
- Free setup requests are open. Activation follows a setup and reliability check; submitting a request does not connect a calendar or switch Nia on.
Is Nia a person?
Nia is an AI teammate, configured for a defined Front Desk role. A person remains responsible for business policy, exceptions and commitments outside that scope.
What does the free plan include?
It includes 50 website conversations per month, approved business answers, enquiry capture and simple configured Google Calendar booking. One business, one website, approved business information and one host/calendar/appointment type. No website purchase is required. Custom integrations and hands-on website work are separate, optional services.
What counts as a conversation?
One website chat thread during a 24-hour window, beginning with Nia's first successful reply. Opening the widget does not count. Follow-up messages and a booking in that window stay in the same conversation; retries are not counted twice.
When the conversation needs to continue.