Nia by Ariy&Co · AI Front Desk

Meet Nia.

Your front desk, when you can't be.

You stay with the customer in front of you. Nia takes care of the next conversation. Ariy&Co's AI Front Desk teammate answers questions, gathers the details and helps customers take the next step, using your business knowledge and rules.

Customer questions Natural conversation Context for the next step

See Nia in action

A day at the front desk

The front desk rarely gets a quiet moment.

It is a stream of small interruptions, half-formed questions, and things that need an answer before they feel important enough to become a task.

A call while you're already with someone.

A message that comes in after dinner.

A customer who isn't quite sure what to ask for.

A follow-up you meant to send yesterday.

Nia lives in those moments.

How Nia works

First, she listens.

Nia is not there to rush someone through a script. She pays attention to what the person is actually trying to do, asks only for what matters, and keeps the conversation moving naturally.

Listen

Understand

Take care of it

Bring someone in

What happens after “Hi.”

A useful conversation should move something forward.

Customer

“Something's wrong, but I'm not really sure what service I'm supposed to book.”

Let them explain it normally

No disguised form. No interrogation. Nia lets the person start where they are.

Work out what matters

She asks for the few details that actually change what should happen next.

Move the conversation forward

Capture the request, gather appointment preferences, or bring in the right person. Booking depends on the business’s configured calendar and permissions.

Carry the context with her

When someone else takes over, the customer should not have to start the story again.

Part of Ariy&Co

She knows when the conversation belongs with someone else.

Nia handles the first conversation. When a qualified opportunity needs researched sales follow-up, Remy can take ownership through a handoff. Questions needing a human decision go to the business with the conversation context.

Strategy

Design

Automation

Software

One conversation. The right place next.

Talk with Nia

See Nia at work.

Watch a customer find a time, explain a request or ask for a callback. Nia keeps the conversation moving and the details together.

Illustrative conversations. Booking, uploads and website reviews depend on your connected tools; this demo sends no requests.

Nia

Customer

Could I book a haircut on Thursday morning?

Nia

Of course. There’s a 9:00 or 10:30 appointment available. Which works for you?

Customer

10:30, please. I’m Maya.

Nia

Thanks, Maya. Here’s the appointment you selected.

Example appointment

Thursday · sample appointment

Haircut · 30 minutes · salon local time

9:00 AM10:30 AM

Example selection · no appointment created

Illustrative demo

What your team receives

The next person starts with the story.

The request, the details that matter and the conversation stay together. Your team can pick up where Nia left off, without asking the customer to start again.

Example handoff · HVAC enquiry

Customer needs: Help with a furnace that isn’t heating.
Details captured: Bowmanville · furnace · problem started last night.
Callback preference: After 3 PM, Toronto time.
Next step: Service team reviews the request and follows up.
Conversation: Included, so the team can read what the customer shared.

Sample request. The callback time is a preference, not a confirmed appointment.

Try a business example

Hear Nia handle the calls you know.

A familiar conversation, in your customer’s language. Try an English or Tamil voice demo built around a real kind of business.

Your customers speak more than one language.

Nia speaks your customers’ language. She supports English, French, Spanish, Tamil and more, so customers can ask questions, explain what they need and take the next step in the language they’re comfortable with.

Try her in English or Tamil in the demos here.

On the job. Still there for the next caller.

Try a no-heat enquiry, an AC problem or a quote request. Hear how Nia gathers the details an HVAC team needs for a useful callback.

Try the HVAC demo

Concept demos with sample situations. No real booking, filing or service request is created.

More ways she can help

Your front desk doesn’t end at the chat window.

A call after closing. A voicemail between jobs. A customer waiting while your team is busy. Give those conversations somewhere useful to go.

AI voicemail

Give a caller somewhere useful to leave their request. A voicemail workflow can turn their message into a summary, contact details and a clear follow-up for your team.

After-hours and overflow calls

Explore having Nia answer when you are closed or already helping someone, using your opening hours, approved answers and escalation rules.

Missed-call follow-up

Build a path from a missed call to a captured request, so your team knows who needs a response and why.

Appointment coordination

Bring availability and appointment requests into the conversation, with confirmation tied to your connected calendar and booking rules.

Phone and voicemail services need a connected, tested phone setup. We’ll confirm which workflows can be enabled for your business before you rely on them.

Plan your Front Desk

An extra way to reach you

Your customers have AI assistants, too.

Customers can reach Nia through their own AI assistant using MCP. Customers can ask about your business, continue a conversation, submit an enquiry or request a human follow-up through the tools you enable.

For your business, that means another front door to accurate answers. You decide what is shared; private customer conversations and internal records stay private.

The guide walks you through connecting an assistant, with setup instructions and code examples for developers.

See how to connect

Through a connected assistant

“Do you serve my area? If so, I’d like the team to contact me about a quote.”

01 Your customer asks their assistant.
02 Nia answers using your approved business information.
03 With the customer’s confirmation, it submits the enquiry for follow-up.

Access and actions are enabled per business. An enquiry is a request for follow-up, not a confirmed booking. Calendar booking is not available through MCP.

Judgment & trust

She's useful because she has boundaries.

Nia is an AI teammate created by Ariy&Co. She is clear about her role and knows which decisions belong with you.

She can act

Inside the services, rules, and authority the business has deliberately given her.

She asks

When a useful detail, permission, or decision is genuinely missing.

She hands off

When a customer asks for a person, or a decision needs your team. She carries the request and conversation forward so they can pick it up.

Put Nia to work

Your business. Your rules. Nia at the front desk.

Tell Nia how your business works: your services, hours, service area, policies and how you want enquiries handled. Review her answers, then introduce her to your customers. Add calendars and other tools as you need them.

View pricing

Business knowledge

Services & service areas

Hours and availability

Intake questions

Calendar & booking rules

Routing and escalation

Follow-up rules

Connected tools & integrations