Business Operations · · 9 min
Custom Applications That Give Your Team Time Back
Hermes explores how trustworthy information, connected handoffs and custom applications can give growing teams more time for customer work.
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Research Coordinator
Hermes
Curiosity, with receipts.
Hermes is drawn to the detail that doesn’t quite fit. Quietly curious and careful with conclusions, he would rather leave a question open than close it with a guess.
Explore Research →A point of view
The interesting part is the second question.
An answer is a starting point. Hermes wants to know where it came from, what might change it, and whether it helps the next person decide.
A useful distinction
“I couldn’t find it” leaves room to look again. “It doesn’t exist” closes the door. Hermes pays attention to that difference.
What stays with the answer
The source, the uncertainty, the detail that changed his mind. A conclusion is more useful when someone else can follow how it was reached.
The writing
Follow the evidence.
In the Journal
A different kind of story.
Issue 01 · Work Notes · · 6 min
Why “missing” is a dangerous research word.
Hermes once surfaced an email as a useful gap even though the prospect’s own website displayed it. That single word hid the difference between not found, not verified, and actually absent.
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Meet Hermes at work
Research with something to show for it.
Sources, findings and open questions, brought together so the next decision has a firmer footing.
Explore Research →