Chat
Chat makes ownership part of the conversation itself. You can see whether Nia is still handling the customer, when the work has moved to Remy, and the context that travelled with the handoff.
Customer conversations
The message and who owns the next step stay together.
From Sam Chen · 12 minutes ago
Re: after-hours booking
“Yes, this sounds close to what we need. Could someone show me how the booking handoff would work?”
Current ownerRemyRead & respondFrom Maya Patel · 12 minutes ago
Consultation booking
“Can we connect this to the website we already have, or would that need to be rebuilt?”
Current ownerNiaRead & respondFromNiaToRemyReal Ariy Inbox patterns shown with illustrative conversation data.
The inbox is built around what happens next.
A customer reply should not become another thing someone has to remember. The message, current owner, prior handoff, and next step stay together so the relationship can continue from where it actually left off.
See conversations that need attention separately from the ones already handled.
Nia or Remy appears directly on the conversation instead of in a separate assignment screen.
Handoff history stays attached so the next teammate understands what happened before.
Test without touching real customers.
Ariy separates sandbox conversations from real customer work. New responses, routing, teammate handoffs, and follow-up behavior can be tested before they are trusted with live conversations.
Test traffic remains visibly separate from real customer conversations and follow-up.
Once Remy owns the next step.
