Needs responseInterestedDeal · Qualification
Fieldhouse Co.
From Sam Chen · 12 minutes ago
Re: after-hours booking
“Yes, this sounds close to what we need. Could someone show me how the booking handoff would work?”
Read & respond
Chat
Know which conversations still need you.
Chat gives customer conversations one place to land. You can see who replied, what they are asking, whether the conversation is moving forward, and what should happen next without piecing the story together across inboxes and notes.
Chat
Inbox → response → next stepSales conversations
Inbox
Replies lead directly to the next step.
2 need response7 responded
Needs responseQuestion
Harbour Dental
From Maya Patel · 12 minutes ago
Consultation booking
“Can we connect this to the website we already have, or would that need to be rebuilt?”
Read & respondInterested → start deal
Real Ariy Inbox patterns shown with illustrative conversation data.
The inbox is built around what happens next.
See the message. Understand the moment. Keep it moving.
A customer reply should not become another thing someone has to remember. Ariy keeps the conversation attached to the customer and the next step so a teammate or person can continue from where it left off.
What needs a reply
See conversations that need attention separately from the ones already handled.
What the customer said
Keep the latest message, who sent it, and the surrounding context together.
What should happen next
Turn genuine interest into follow-up or an opportunity without losing the conversation.
Test without touching real customers.
New conversation flows can be proven safely first.
Ariy separates sandbox conversations from real customer work. That means new responses, routing, and follow-up behavior can be tested before they are trusted with live conversations.
Sandbox conversations
Test traffic remains visibly separate from real customer conversations and follow-up.
When the conversation has a next step.